Returns & Refunds
Plumbersbest.com.au understands errors occur at times.
Goods in original condition free of defect or damage will be accepted for a refund within 30 days from date of purchase, returned in original packaging and in resalable condition.In the event purchaser has made an order error, Plumbers Best will replace or exchange products only in resalable condition free of defect or damage in original packaging within 30 days of purchase date. Return shipping and delivery freight costs will be incurred and organised by purchaser. It is the purchasers responsibility to ensure that goods are returned safely to us. We take no responsibility for products lost in transit by senders transport provider. Once goods have been received at our distribution warehouse and inspected, store credit will for original purchase will be issued to the customer.
Products installed by unlicensed persons or non defective products that have been installed will not be accepted for return. Toilet seats, seat hinges and toilet seat buffer kits will not be accepted for return if not in original packaging for Health & Safety reasons, or if products have been in part or fully installed. Gas & Electrical appliances will not be accepted for return where goods have been removed from original packaging or have been in part or fully installed.
A 30 Day limitation applies from date of purchase for return requests. Returns will not be issued or considered without original proof of purchase from Plumbers Best